Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain types of goods are non-returnable, including perishable items, intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, you will need to provide a receipt or proof of purchase.
Note: Please do not send your purchase back to the manufacturer.
Partial Refunds
Partial refunds may be granted in specific situations:
- A menstrual cup that shows signs of use.
- Any item not in its original condition, damaged, or missing parts due to reasons not caused by us.
- Any item returned more than 30 days after delivery.
Refunds
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account.
- Contact your credit card company—it may take some time before your refund is officially posted.
- Contact your bank, as there may be a processing delay.
If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items can be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, email us at [email protected] and send the item to:
L. 195, Johar Town, Lahore, Pakistan
Gifts
If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit equal to the return value. After we receive the returned item, a gift certificate will be emailed to you.
If the gift giver shipped the item to themselves before giving it to you, we will issue a refund to the gift giver.
Shipping Returns
To return your product, mail it to:
L. 195, Johar Town, Lahore, Pakistan
You will be responsible for covering the shipping costs for returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions related to refunds and returns, please contact us at [email protected].